Delete Your VortexStay Account

Applies to: VortexStay Customer, VortexStay (Hotel Portal), and VortexStay Agent

How to Request Deletion

To request that your VortexStay account and associated personal data be deleted, send an email to admin@vortexstay.co.tz with:

• The subject line: “Account Deletion Request”
• The email address or phone number registered on your account
• Confirmation that you want your account permanently deleted

You may also request deletion in person by asking your hotel’s reception or VortexStay support to submit the request on your behalf, if you cannot access email.

What Gets Deleted

Once your request is verified, we permanently delete:

• Your name, email address, phone number, and profile details
• Your saved locations and search preferences
• Your chat messages with hotels
• Your device/push-notification tokens

What We Retain, and Why

Some records cannot be deleted immediately, even after your account is closed, because we are legally or contractually required to keep them:

• Booking and payment records — retained as required for financial record-keeping, tax reporting, and dispute resolution with hotels and payment providers.
• Records needed to investigate fraud or abuse — retained only as long as necessary for that purpose.

These retained records are kept solely for the stated purpose, are not used for any other purpose, and are deleted once the applicable retention period ends.

Timeframe

We process verified deletion requests within 30 days. You will receive a confirmation email once your account and eligible data have been deleted.

Related

See our Privacy Policy for full details on how we handle your data, and our Terms & Conditions.